Shipping and Returns

SPECIAL SUMMER CONDITIONS

Please be informed that, due to the summer break, our services will undergo the following changes.

Shipments
Shipments will be suspended for the entire month of August - from 01/08 to 31/08.

Activities will resume regularly from September 1st.

Customer Service
Customer Service (spare parts, assistance, and information requests) will be suspended from August 8th to August 23rd inclusive.

SHIPMENTS

All orders are shipped from our warehouse in Italy. We do our best to process and ship your order as quickly as possible; orders will be handed over to the courier within 24/48h of receiving the order with paid status.
During weekends, public holidays, and pre-holiday periods, orders will be processed on the first available business day. 

After the order is processed internally by our team, shipping will take approximately the following time:

• Italy
• 2-4 business days

• EU Countries 
• 5-10 business days

Gruppo FT cannot be held responsible for unforeseen delays (e.g., strikes, customs procedures, etc.).

For the Furniture section, the estimated order processing time is 4-5 business days due to a distributed warehouse. 

For packages over 2 meters in height or very bulky items, it will not be possible to use an express courier, so delivery may take more business days than those indicated above.

 RETURNS

If you need to return a product, you have 14 days from the date of receipt of the order to notify your intention to return and request a return label.

• For national orders for which an express courier was used, the cost of the return label is €6.50, which will be deducted from the refund amount; The package must be returned to the nearest parcel shop.
• For EU orders for which an express courier was used, the cost of the return label is €15.00, which will be deducted from the refund amount.

For all orders for which it was not possible to use an express courier, the return will be agreed upon with the customer. The customer remains free to manage the return independently.

Once we receive your return, please allow us up to 5 business days to verify that the product complies with our return policy.

Please ensure that items are returned in new, unused condition and in their original undamaged packaging. The responsibility for the return remains with the buyer until it is received at our warehouses. Returns that do not comply with our policy will not be accepted and will not be refunded. Accepted returns are only for purchases made directly on www.gruppo-ft.com.

The refund will be made net of the shipping costs originally paid.

If you wish to make an exchange, please contact info@gruppoft.eu, and the team will assist you with your request.

In case of damage during transport or product defects, please contact us immediately, providing photos of the damage/defect, and the team will promptly arrange for a replacement. Claims for product damage will not be accepted after 7 days from the order delivery.

Please contact our customer service team by sending an email to info@gruppoft.eu for further questions.

REFUNDS

Gruppo FT will check the quality of the returned product and will issue a refund only if it meets the conditions of the return policy. Returns are only accepted for purchases made directly on www.gruppo-ft.com. You will receive the refund to the same payment method used for the original purchase; refund times may vary depending on the different payment methods.

If the product is returned because it is defective or damaged, the refund will be total. Shipping costs will be included in the refund.

Otherwise, the refund will only include the amount of the product(s) you are returning. Shipping costs will be deducted from the refund.