Shipping and Returns

SHIPMENTS

All orders are shipped from our warehouse in Italy. We do our best to process and ship your order as quickly as possible. Orders will be handed over to the courier within 24-48 hours of receiving the paid order.
On weekends, holidays, and the days before holidays, orders will be processed on the next available working day.

Once your order has been processed internally by our team, shipping will take approximately the following time:

• Italy
• 2-4 business days

• EU countries
• 5-10 working days

FT Group cannot be held responsible for unforeseen delays (e.g. strikes, customs procedures, etc.).

For the Furniture section, order processing times are expected to be 4-5 working days due to a distributed warehouse.

For packages larger than 2 meters in height or for very bulky items, it will not be possible to use an express courier, so delivery may take longer than indicated above.

RETURNS

If you need to return a product, you have 14 days from the date you receive your order to notify us of your intention to return it and request a return label.

• For domestic orders shipped via express courier, the return label costs €6.50, which will be deducted from your refund. The package must be returned to the nearest parcel shop.
• For EU orders shipped via express courier, the cost of the return label is €15.00 , which will be deducted from the refund amount.

For all orders for which express courier service was not available, returns will be coordinated with the customer. The customer has the right to decide whether to handle the return themselves.

Once we receive your return, please allow us up to 5 business days to verify that the product falls within our return policies.

Please ensure that items are returned in new, unused condition and in their original packaging with no damage. Returns are the buyer's responsibility until they reach our warehouse. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only for purchases made directly on www.gruppo-ft.com.

The refund will be made net of the shipping costs originally paid.

If you'd like to make a change, please contact info@gruppoft.eu and our team will assist you with your request.

If the product is damaged during shipping or defective, please contact us immediately with photos of the damage/defect. Our team will promptly arrange for a replacement. Claims for damaged products will not be accepted after 7 days from delivery.

Please contact our customer service team by emailing info@gruppoft.eu for any further questions.

REFUNDS

Gruppo FT will inspect the returned product for quality and issue a refund only if it meets the return policy requirements. Returns are accepted only for purchases made directly on www.gruppo-ft.com. You will receive your refund using the same payment method used for the original purchase; refund times may vary depending on the payment method.

If the product is returned because it is defective or damaged, you will receive a full refund. Shipping costs will be included in the refund.

Otherwise, the refund will only include the cost of the product(s) being returned. Shipping costs will be deducted from the refund.